Business | Operations & Maintenance (SM)
Operations & Maintenance (SM)
Specialized for on-premise & cloud
Integrated operations management services
High-quality maintenance by experts in each field
Partnerships with various vendors
Fault prediction through automation and AI solutions
24/365 monitoring and real-time response
Integrated operational management of complex information systems
Customized technical support from experts
Security procedures and systems for safe data protection
Establishment of a disaster response system for disaster response
Business continuity guaranteed with DR construction and operation services
ITIL Framework
Through Service Delivery and Service Support,
we support IT service management.
<Key Effects of Utilizing the ITIL Framework>
For advanced information infrastructure operations,
Internalizing international standard-based operations
Internalizing STP phase virtuous cycle for operations and maintenance
With operational status management and integrated customer service desks,
[Achieving Operational Excellence]
Knowledge DB
Operations and Maintenance
Operating a quantitative quality
management system with clarity
SLA Operational Direction [ITSM-based SLA Automation]
Demonstration
Pilot Application
Contract
SLA Contract
Operation
SLA Operation
Normalizing quantitative quality management
for future strategy
to ensures
quality compliance
SR processing
compliance with phased procedures
of activities by expert
quality managers
Selection and Reflection of Activity Metrics
Enhancing quality with clear metrics
to improve customer satisfaction
operation capabilities
operational support tasks
satisfaction
Deriving Objective and Specific KPIs
Ensuring business continuity for information services
through best practices and standards
Establishment of Business Continuity Management Plan
BCP (Business Continuity Plan) - Establishment of Business Continuity Plan
Example of establishing a BCP
operation plan tailored to customer characteristics
Business Continuity Plan (BCP) Establishment Procedure
STEP 01
Status Analysis
(Status Analysis)
• System Status Analysis
• Business Service Analysis
• Organization & BCP Level Analysis
STEP 02
Risk Assessment (RA)
(Risk Assessment)
• BCP Organization & Operation Plan
- Natural Disasters
- Human-made Disasters
- Technical Disasters
- Electronic Intrusions
STEP 03
Business Impact Analysis (BIA)
(Business Impact Analysis)
based on business impact analysis
targets for each business
STEP 04
BCP Strategy Establishment
(Creating a Strategy)
• BCP Organization & Operation Plan
• Necessary Resource Recovery Plan
• Capability Enhancement Plan
• BCP Management Plan
STEP 05
Drill Plan Establishment
(Training Plan)
• Drill Plan Establishment
- Check BCP feasibility
- Remove decision-making delays
- Raise awareness of duties and roles
- Secure disaster response capabilities
- Shorten response time
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